Data deletion
You can have SenTrace delete the data it holds about you or your business at any time. This page explains how, for data that came from Facebook or Instagram (Meta) and for everything else.
If you connected Facebook or Instagram ads
You can remove SenTrace in either place; both delete the Meta data.
- In SenTrace: Tracking & setup → Connections → Meta Ads → Disconnect. SenTrace removes the access token at once and deletes the ad data it read from Meta (campaigns, ad sets, ads, spend and results, and Meta audit snapshots) within 30 days.
- In Facebook: Settings & privacy → Settings → Business integrations (or Apps and websites) → SenTrace → Remove. Facebook tells SenTrace, which removes the token and the ad data for every business you connected straight away, and gives you a confirmation code and a link where you can check the status.
Everything else
To delete your SenTrace account, or a business's data (contacts, conversations, visit requests, payments, reports), write to the address below from the email you use for SenTrace, naming the business. We confirm within 7 days and complete the deletion within 30 days, except records the law requires a business to keep, which we keep only for that purpose and delete when the period ends.
Customers of a business that uses SenTrace should ask that business first: it decides what happens to its customer records, and SenTrace acts on its instructions.
Contact
Data deletion requests: gkliang@gmail.com. If you received a confirmation code from Facebook, include it.