Terms of service
These terms apply to anyone who uses SenTrace ("SenTrace", "we", "us"): the website at sentrace.online and the portal at portal.sentrace.online. By creating an account or using the portal you accept these terms. If you use SenTrace for an agency or business, you accept them on its behalf.
The service
SenTrace helps marketing agencies and business owners plan growth, run campaigns and advertising, handle enquiries in one inbox, and see which ad brought each enquiry and sale. Features depend on the plan and on the modules an agency or business has switched on. We may improve, change or retire features; we will tell you in advance about changes that take away something you pay for.
Accounts
- Give accurate details and keep your log-in private. You are responsible for what happens under your account.
- An agency or business owner decides who in their team has access and what they may do.
- Tell us at once if you think your account has been misused.
Your data and your customers' data
- You own the data you put into SenTrace and the data of your customers. We process it only to provide the service, as set out in our privacy policy.
- You are responsible for having a lawful basis, including consent where needed under the PDPA, for the personal data you collect and the messages you send through SenTrace.
- You can export your data and ask us to delete it when you leave.
Connected accounts
When you connect an advertising or messaging account (for example Google Ads, Meta, WhatsApp or TikTok), you confirm you are allowed to do so, and you authorise SenTrace to read the data and perform the actions you set up, such as uploading offline conversions. You also remain bound by that platform's own terms and policies. You can disconnect at any time.
Acceptable use
Do not use SenTrace to send spam or messages people did not agree to receive, to break the law or platform rules, to infringe others' rights, to upload malicious code, or to try to get around security, limits or other users' access.
AI-generated content
Some features draft text, plans, reports or designs with AI. Drafts can be wrong or incomplete. Review them before you publish, send or rely on them; you are responsible for what you publish.
Fees
Paid plans are charged as set out in your quotation or agreement with us or with your agency. Unless agreed otherwise, fees are billed in advance and are not refundable for a period already started. We may suspend a plan that is not paid.
Suspension and ending
You may stop using SenTrace at any time. We may suspend or close an account that breaks these terms or puts other users or the service at risk, and will tell you why where we can.
Liability
We work to keep SenTrace available and accurate but provide it "as is". Advertising results, platform decisions and attribution figures depend on third parties and are not guaranteed. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability is limited to the fees paid for SenTrace in the three months before the claim.
Law
These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.
Contact
Questions about these terms: gkliang@gmail.com.